Terms of Service

Operated by Forma Labs Technologies, LLC

1. Agreement to These Terms

These Terms of Service ("Terms") form a binding agreement between you and Forma Labs Technologies, LLC, the operator of InForma ("InForma," "we," "us," or "our"). They govern your access to and use of the InForma mobile application, beta or test versions, websites that link to these Terms, AI trainer, workout-planning, voice, camera-analysis, connected-health, subscription, and support features (collectively, the "Service").

By creating an account, selecting "I agree," starting a trial, purchasing a subscription, or using the Service, you agree to these Terms and acknowledge the InForma Privacy Policy and feature-specific notices. If you do not agree, do not use the Service.

If a purchase screen or feature-specific notice provides additional terms for that purchase or feature, those additional terms apply to that limited subject. The applicable Apple App Store or Google Play terms also apply to store transactions.

2. Eligibility and U.S.-Only Availability

You must be at least 18 years old, located in the United States, and legally capable of entering into a binding agreement. InForma is not directed to children or available for use by anyone under 18.

You may not use the Service if your account was suspended or terminated, if applicable law prohibits your use, or if you are using the Service for another person without authorization.

InForma may consider additional markets in the future, but these Terms do not authorize use in a jurisdiction where the Service is not offered.

3. Accounts and Security

You must provide accurate registration information and maintain current contact information. You are responsible for maintaining the confidentiality of credentials and for activity through your account, except to the extent caused by InForma's failure to use reasonable safeguards.

You may register through email and password, Sign in with Apple, or Google sign-in where available. You may not create an account for another person, impersonate another person, sell or transfer an account, evade enforcement, or interfere with authentication.

Notify support@formalabstech.com promptly if you suspect unauthorized access. We may require verification, reset credentials, restrict access, or take other reasonable measures to protect the account and Service.

4. Nature of the Service

InForma provides AI-assisted fitness planning, workout guidance, exercise alternatives, progress tracking, reminders, optional voice interactions, optional camera-based movement analysis, and optional connected-health features.

Features and plan entitlements may vary by platform, device capability, subscription tier, testing group, location, and version. The purchase screen and in-app plan description control the current entitlements included with your subscription.

InForma does not guarantee that a particular workout, exercise, recommendation, plan, video, voice feature, camera feature, integration, or provider will remain available.

5. Not Medical Care or Emergency Service

InForma is a fitness and wellness application. It is not a healthcare provider, medical device, emergency service, diagnostic service, physical therapist, dietitian, or substitute for a qualified healthcare professional.

InForma does not diagnose, treat, cure, prevent, or monitor medical conditions and does not determine whether you are medically fit to exercise. References to pain, limitations, readiness, recovery, heart rate, sleep, or other health-related information are used only to support fitness personalization and user-selected exercise modifications.

AI trainer responses, exercise alternatives, Flare-Up Mode, connected-health indicators, movement-quality scores, and camera cues are not medical advice and may be inaccurate or unsuitable.

If you experience chest pain, fainting, severe shortness of breath, sudden weakness, a serious injury, or another potential emergency, stop using the Service and seek emergency assistance. Do not rely on InForma to contact emergency services.

6. Your Health, Equipment, and Exercise Responsibilities

Before beginning or changing an exercise program, consult an appropriate healthcare professional if you have an injury, medical condition, pregnancy, significant physical limitation, recent surgery, unexplained symptoms, or concern about your ability to exercise.

You are responsible for choosing whether to exercise, selecting appropriate resistance and equipment, inspecting the exercise area, following equipment instructions, maintaining hydration, using a spotter when appropriate, and stopping when an activity feels unsafe or causes concerning pain or symptoms.

You must not use InForma while driving, operating machinery, in a hazardous location, or in a manner that distracts you from your surroundings. Camera and voice features must be used only where you have adequate space, lighting, privacy, and control of the environment.

You are not required to follow a recommendation. You may select available alternatives when equipment is unavailable, you dislike a movement, or another exercise better fits your preference or environment.

7. Assumption of Exercise Risk

Physical exercise involves inherent risks, including falls, strains, sprains, muscle soreness, aggravation of existing conditions, equipment failure, cardiovascular events, serious injury, and, in rare cases, death.

To the extent permitted by law, you voluntarily assume the ordinary and inherent risks associated with choosing and performing exercises through the Service. This assumption does not waive rights or liabilities that cannot lawfully be waived and does not excuse Forma Labs from responsibility imposed by applicable law.

8. Fitness Profile, Limitations, and Flare-Up Mode

You are responsible for providing accurate information about fitness level, goals, preferences, equipment, limitations, pain, and other inputs. InForma's recommendations depend on the information available and may be less suitable when information is incomplete or inaccurate.

Flare-Up Mode is optional and remains active until you turn it off. It may modify or replace exercises based on the body area or limitation you select. It does not create a medical record, diagnose the cause of pain, or confirm that an alternative exercise is medically appropriate.

On eligible plans, you may report pain or discomfort to the AI trainer. The Service may pause, modify, or replace an exercise, but you remain responsible for stopping activity and obtaining professional care when appropriate.

9. AI Trainer and Automated Recommendations

InForma uses automated systems, including third-party AI services, to create and adapt workout plans, recommend exercises, generate responses, and provide feedback. Recommendations may consider your profile, goals, equipment, preferences, schedule, completed workouts, selected limitations, Flare-Up Mode status, and permitted connected-health indicators.

AI outputs may be incomplete, inaccurate, inconsistent, outdated, or unsuitable. The Service may misunderstand voice input, pain descriptions, body position, available equipment, or context. You must use judgment and should not follow an output that appears unsafe, inappropriate, or inconsistent with professional advice.

InForma does not use automated processing to make employment, insurance, credit, medical-eligibility, or other decisions producing legal or similarly significant effects.

The Privacy Policy describes information sent to Anthropic Claude and ElevenLabs, applicable retention limits, and current no-training controls. These Terms do not create a broader zero-retention or vendor-security guarantee than the Privacy Policy and verified provider contracts support.

10. Voice Features and Credits

Premium and Elite plans may include optional voice interactions and a stated quantity of voice minutes, credits, or usage. Available quantities, reset periods, add-on options, and plan limits are displayed in the Service or purchase flow.

Voice availability depends on device permissions, network connection, provider availability, plan entitlement, and remaining credits. Exhausting voice credits does not prevent access to non-voice features included in the applicable plan.

Additional voice credits or add-ons, if offered, are separate purchases and are subject to the price, expiration, refund, and platform terms shown before purchase. Voice processing may produce transcription or pronunciation errors.

11. Camera-Based Movement Analysis

Eligible Elite users may choose to activate live camera-based movement analysis. The feature is off unless activated and requires camera permission and a compatible device.

The feature evaluates visible movement and may generate real-time cues or a movement-quality score. It does not diagnose injury, verify identity, guarantee correct form, replace in-person supervision, or detect every unsafe movement.

You are responsible for positioning the device safely, protecting the privacy of people nearby, obtaining any necessary permission before another person appears in view, and maintaining adequate space and lighting.

The Privacy Policy describes the intended local processing of camera frames, pose landmarks, joint coordinates, and movement scores. Do not use the feature unless the implemented version matches those disclosures.

12. Apple Health and Google Health Connect

You may choose to connect Apple Health or Google Health Connect and authorize specific read or write permissions. InForma does not require those integrations for all functionality.

Connected-health indicators may inform fitness recommendations but do not determine medical fitness or establish that an exercise is safe. Data may be incomplete, delayed, inaccurate, affected by device settings, or generated by independently operated devices and services.

You may disconnect an integration or revoke permissions through InForma, device settings, Apple Health, or Google Health Connect, as applicable. Information previously written to a health platform remains subject to your controls and that platform's terms.

13. Progress Photos and Device Storage

If you use a progress-photo feature, you control whether to save a photo to your device or discard it. You are responsible for securing photos saved to your device, cloud backup, photo library, or shared account.

InForma does not guarantee the privacy of a device, photo library, operating-system backup, screenshot, or file after you save or share it outside the Service.

14. Subscriptions and Plan Entitlements

InForma may offer Basic, Premium, and Elite subscriptions. Current features, prices, billing frequency, and usage limits are shown before purchase. You are responsible for reviewing the purchase screen before confirming.

Subscriptions provide access for the applicable subscription period and automatically renew unless cancelled through Apple or Google before renewal. Apple or Google processes payment and may apply taxes, currency conversion, payment authorization, grace periods, billing retry, family-sharing, price-change, and account rules under its own terms.

RevenueCat supports subscription validation, trial status, entitlement management, upgrades, downgrades, renewals, and restoration. RevenueCat does not replace Apple or Google as the payment processor for in-app purchases.

Features may be added, removed, or adjusted within a plan, but Forma Labs will not materially reduce a paid subscription period's core value without notice or any remedy required by law or the applicable app store.

15. Free Trials and Automatic Conversion

Where offered, the InForma free trial lasts seven days unless the purchase screen states a different legally approved offer. Trial eligibility may be limited by Apple, Google, account history, region, promotion, or prior use.

Before you confirm a trial, the purchase flow must display the selected plan, trial duration, price after the trial, billing frequency, and automatic-renewal terms. Unless you cancel through Apple or Google before the trial ends, the trial converts to the selected paid subscription and the app store charges the payment method associated with your store account.

InForma may offer an optional trial-expiration reminder. You choose whether to enable it before starting the trial. A reminder is not guaranteed, and failure to receive or enable a reminder does not prevent conversion. You remain responsible for tracking the trial and cancelling through the app store when you do not want the paid subscription.

16. Cancellation, Downgrades, and Account Deletion

You may access subscription-management instructions through Settings or Help & Support. Cancellation must be completed through the Apple App Store or Google Play account used for the purchase.

Cancellation generally takes effect at the end of the current paid period unless Apple, Google, or applicable law provides otherwise. You may retain access until that period ends.

Deleting the InForma app does not cancel a subscription. Deleting your InForma account does not cancel a subscription. You must separately cancel through Apple or Google.

Plan upgrades or downgrades are processed according to app-store rules and may take effect immediately or at the next renewal. Restore Purchases may be used to restore an eligible entitlement associated with the applicable store account.

17. Refunds, Billing Disputes, and Price Changes

Apple or Google controls refunds for purchases processed through its store, subject to its policies and applicable law. Forma Labs cannot guarantee that a refund request will be approved.

For an unrecognized charge, billing error, or refund request, review the purchase history and contact the applicable app store. You may also contact InForma support for help identifying the subscription or entitlement, but do not send complete payment-card information.

Price changes will be communicated and implemented through the applicable app-store process. Where consent is required, renewal at the new price will occur only as permitted by the store and applicable law.

18. Communications and Optional Marketing

InForma may send essential communications such as verification messages, password resets, security alerts, support responses, billing or account notices, and material legal updates.

Optional communications may include workout reminders, rest-day notices, progress check-ins, inactivity alerts, tutorials, product updates, promotional emails, general marketing, and a trial reminder. Optional communications are controlled through app settings, device settings, the purchase flow, or unsubscribe links, as applicable.

Account creation and contact with support do not constitute consent to all marketing. Unsubscribing from marketing does not prevent essential service communications.

19. Support and Help Chatbot

InForma may provide support through email, in-app tickets, or an AI-assisted Help chatbot. Support interactions are separate from ephemeral AI trainer interactions and may be retained to investigate and resolve issues, maintain security, and improve support operations as described in the Privacy Policy.

Do not submit passwords, complete payment-card information, government identifiers, detailed medical records, or information unnecessary to resolve the issue. The chatbot may produce incomplete or incorrect information. Request human escalation when needed.

20. Acceptable Use

Use the Service for unlawful, fraudulent, deceptive, harassing, abusive, or dangerous activity.

Use another person's account, impersonate another person, falsify eligibility, or bypass subscription or entitlement controls.

Attempt unauthorized access, reverse engineering, scraping, automated extraction, malware delivery, credential attacks, or security testing without written authorization.

Use AI, voice, camera, or health features to identify, surveil, diagnose, or make consequential decisions about another person.

Record, upload, or process another person's image, voice, health information, or personal information without appropriate permission.

Copy, redistribute, sell, sublicense, or commercially exploit exercise videos, plans, AI responses, software, branding, or other Service content except as permitted by law.

Use the Service in a manner that creates an unreasonable safety risk, interferes with operation, exhausts resources, or violates third-party terms.

We may investigate suspected violations, restrict features, suspend or terminate accounts, preserve records, or report unlawful conduct where reasonably necessary.

21. User Inputs and Limited License

You retain ownership of information and content you submit, subject to the rights needed to operate the Service.

You grant Forma Labs a worldwide, non-exclusive, royalty-free license to host, process, transmit, reproduce, and use your inputs solely as reasonably necessary to provide requested features, secure and support the Service, comply with law, and exercise rights under these Terms and the Privacy Policy.

This license does not authorize Forma Labs to use raw AI conversations, voice recordings, transcripts, pain reports, connected-health values, camera data, or progress photos for general-purpose model training contrary to the Privacy Policy.

You represent that you have the right to submit the information and that doing so does not violate law or another person's rights.

22. Intellectual Property

The Service, including software, interfaces, AI trainer design, exercise library, videos, graphics, voice presentation, workout structures, branding, and documentation, is owned by or licensed to Forma Labs and protected by intellectual-property laws.

Subject to these Terms and an active entitlement where required, Forma Labs grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service for your personal, non-commercial fitness activities.

No license is granted to extract datasets, train competing models, create derivative commercial exercise libraries, imitate protected branding, or distribute Service content.

23. Third-Party Services

The Service may interact with Apple, Google, RevenueCat, Supabase, Anthropic, ElevenLabs, Sentry, PostHog, Brevo, n8n, QuickPose, MediaPipe, and other providers disclosed in the Privacy Policy.

Third-party services may be governed by their own terms and may change, experience outages, or discontinue functionality. Forma Labs is not responsible for independently controlled app-store accounts, health platforms, device operating systems, or third-party content, except to the extent required by law or Forma Labs' contractual obligations.

24. Beta, Test, and Experimental Features

Beta or test versions may contain defects, incomplete functionality, inaccurate outputs, data-loss risk, or changes without notice. You should not rely on a beta feature for medical, emergency, safety-critical, or other high-risk decisions.

We may request feedback, limit availability, reset test data, or discontinue a beta feature. Any separate beta agreement or informed-consent notice also applies.

25. Account Suspension and Termination

You may stop using the Service and request account deletion through Settings > Data & Privacy or by contacting support.

We may restrict, suspend, or terminate access for material breach, fraud, abuse, safety risk, unlawful activity, nonpayment, app-store entitlement loss, security concerns, or conduct threatening users or the Service. Where appropriate and legally required, we will provide notice and an opportunity to appeal.

Termination does not cancel an app-store subscription unless you separately complete cancellation. Provisions that by their nature should survive—including payment obligations, intellectual-property rights, disclaimers, liability limits, indemnity, and dispute terms—will survive.

26. Account Deletion and Data Treatment

After an account-deletion request, InForma provides a seven-day recovery period. If you do not restore the account, deletion from active systems generally begins and is completed according to the Privacy Policy.

Some information may be retained for support, security, billing, tax, accounting, fraud prevention, legal compliance, dispute resolution, backups, or legal holds. Information written to Apple Health or Google Health Connect remains under your control through those platforms.

Account deletion does not cancel a subscription and does not guarantee immediate deletion from encrypted backups or independently operated third-party systems.

27. Service Changes and Availability

We may modify, suspend, limit, or discontinue features, providers, integrations, plans, videos, exercises, or the Service. We do not guarantee uninterrupted operation, delivery of reminders, preservation of every setting, compatibility with every device, or availability of every exercise or AI response.

Planned features, marketing descriptions, or roadmap statements are not binding commitments unless expressly included in a current purchase screen or separate written agreement.

28. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." FORMA LABS DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

FORMA LABS DOES NOT GUARANTEE MEDICAL OR FITNESS RESULTS; WEIGHT LOSS; MUSCLE GAIN; INJURY PREVENTION; CORRECT FORM; PAIN RELIEF; COMPATIBILITY WITH A CONDITION, DEVICE, OR EQUIPMENT; ACCURACY OF AI, VOICE, CAMERA, OR HEALTH DATA; OR UNINTERRUPTED AVAILABILITY.

NO STATEMENT BY THE AI TRAINER, SUPPORT CHATBOT, VIDEO, WEBSITE, OR PERSONNEL CREATES A MEDICAL WARRANTY OR GUARANTEE. Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

29. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FORMA LABS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF DATA, PROFITS, GOODWILL, OR USE; OR DAMAGES ARISING FROM AI OUTPUTS, VOICE OR CAMERA ERRORS, CONNECTED-HEALTH DATA, DEVICE OR EQUIPMENT FAILURE, THIRD-PARTY SERVICES, SERVICE INTERRUPTION, OR UNAUTHORIZED ACCESS.

To the extent damages are not excluded above, Forma Labs' total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the total amount you paid to Forma Labs for the Service in the twelve months before the event giving rise to the claim, or (b) one hundred dollars ($100).

This limitation does not apply to liability that cannot lawfully be limited, including liability for gross negligence, willful misconduct, or personal injury caused by Forma Labs' own conduct where applicable law prohibits limiting such liability. Nothing in these Terms limits liability that cannot lawfully be limited.

30. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Forma Labs and its affiliates, officers, employees, and agents from third-party claims, losses, liabilities, and reasonable costs arising from your unlawful use of the Service, violation of these Terms, infringement of another person's rights, unauthorized submission of another person's information, or commercial exploitation of Service content.

We will provide you with prompt notice of any claim subject to this indemnification and may, at our option, assume control of the defense and settlement of the claim at our own expense, in which case you agree to reasonably cooperate with that defense.

31. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to the Service are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules.

Subject to the small-claims option below, you and Forma Labs agree that any dispute not resolved informally will be brought exclusively in the state or federal courts located in Virginia, and you and Forma Labs each consent to personal jurisdiction and venue in those courts.

Before filing a claim, please contact us at support@formalabstech.com so we can attempt to resolve the dispute informally; we will do the same before pursuing a claim against you.

Either party may instead bring an individual claim in small-claims court in the county or district where you reside, if the claim qualifies for that court's jurisdiction.

This section does not require arbitration and does not waive your right to a jury trial or to participate in a class action. Forma Labs may revise this section for future disputes by updating these Terms as described in Section 35.

32. Apple App Store Terms

If you downloaded InForma from the Apple App Store, the following additional terms apply and, to the extent of any conflict, control over the rest of these Terms for your use of the iOS application:

This license is between you and Forma Labs only, not Apple, and Forma Labs — not Apple — is solely responsible for the Service and its content.

The license granted to you is limited to a non-transferable license to use InForma on any Apple-branded product that you own or control, and as permitted by the App Store's Usage Rules, including use by other accounts through Family Sharing or volume purchasing where applicable.

Apple has no obligation to furnish any maintenance or support services for InForma.

Apple is not responsible for any product warranties, whether express or implied by law. If InForma fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for InForma to you, if any; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to InForma, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are Forma Labs' responsibility alone.

Forma Labs, not Apple, is responsible for addressing any claims you or a third party may have relating to InForma, including product-liability claims, claims that InForma fails to conform to a legal or regulatory requirement, and claims arising under consumer-protection, privacy, or similar law, including in connection with InForma's use of HealthKit or similar frameworks.

Apple is not responsible for investigating, defending, settling, or discharging any claim that InForma or your possession or use of InForma infringes a third party's intellectual-property rights.

You represent that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist-supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.

You must comply with any applicable third-party terms when using InForma, such as your wireless data service agreement.

Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to your license to use InForma, and, upon your acceptance of these Terms, Apple has the right to enforce these Terms against you as a third-party beneficiary.

Questions, complaints, or claims regarding InForma should be directed to Forma Labs at support@formalabstech.com, and not to Apple.

33. Google Play Terms

If you downloaded InForma from Google Play, your use is also subject to applicable Google Play terms. Google is not a party to these Terms and is not responsible for InForma or its content, support, or operation except as required by its own terms.

Your use of Google Play to obtain or update InForma is governed by Google Play's Terms of Service and applicable Google Play policies, which are between you and Google. If there is a conflict between these Terms and Google Play's terms regarding your purchase or use of Google Play itself, Google Play's terms control that transaction; these Terms otherwise control your use of the Service.

34. Electronic Communications and Records

You agree to receive these Terms, purchase disclosures, service notices, and other records electronically. Electronic acceptance has the same effect as a written signature to the extent permitted by law.

You are responsible for maintaining a valid email address, access to your app-store account, and device settings needed to receive notices. You may retain a copy of these Terms by saving or printing them.

35. Changes to These Terms

We may update these Terms by posting a revised version and updating the Last Updated date. If a change materially affects your rights or obligations, we will provide advance notice through the Service, email, or another reasonable method where required.

Continued use after the effective date constitutes acceptance except where law requires renewed affirmative consent. Changes do not retroactively alter a completed billing period except as permitted by law and app-store rules.

36. General Terms

You may not assign these Terms without our written consent. Forma Labs may assign them in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law.

If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. Headings are for convenience only.

These Terms, the Privacy Policy, purchase disclosures, and applicable feature-specific terms constitute the entire agreement concerning the Service, excluding terms imposed by Apple or Google.

37. Contact

Forma Labs Technologies, LLC

2503D N Harrison St PMB 2104, Arlington, VA 22207-1640, United States

Support: support@formalabstech.com

Privacy: privacy@formalabstech.com

In-app support: Settings > Help & Support